Shipping Information

Order by these dates for Christmas

Australia Post advised of the below order lodgement date cut-offs for the best chance of receiving your order before Christmas. Please also refer to our online store Christmas business hours as we do not pack online orders on days we are closed over the holidays.

We only offer Express Post on online orders.

If you live in:

• Western Australia (WA) or Northern Territory (NT):
• order by 1pm (AEST) Wed 20 Dec
• Any other state:
• order by 1pm (AEST) Thurs 21 Dec.

Important notes:

• Australia Post cut-off dates usually apply to metro areas. We recommend ordering even earlier than the recommended dates above if you live outside a state capital city or in a remote area.
• Possible delays are possible due to influx of Australia Post deliveries during the holiday season so delivery before Christmas is not guaranteed.

Once you place an order and we receive your payment, your products will be shipped within 24 hours via Australian Post.

Postage cost

• Express Shipping: $15.00.
• Unfortunately, we do not offer international shipping.

Delivery times

Please see the Australia Post Delivery speeds and coverage page for estimated delivery times. We are located in Queensland so if you're in any other state, please refer to 'Interstate' delivery times.

Where is my order?

If you have not received your order within 8 days, please email orders@samssmokes.com.au.

Returns/Refunds

We do not offer exchanges or refunds for buyer’s remorse so please purchase carefully.

If your item is faulty upon receipt or is not as described, we will gladly exchange or refund your product as long as you mail the product/s back to us within 7 days of purchase. Items must be returned in their original packaging and unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

We have a NO RETURN policy on all cigars due to the nature of the products. All cigars are inspected prior to shipping for damage or defects. Please be advised that once purchased, you should store your cigars at the correct temperature of 21°C (70°F) and 70% humidity.

Terms and Conditions

According to Australian Legislation, you must be over the legal smoking age of 18 to purchase from our physical and online store. Some of our products may be injurious to your health. You agree to be over 18 years of age and assume full responsibility of any and all consequences of buying the products.