Shipping information

We process orders between 7am and 12pm Australian Eastern Standard Time (AEST) on weekdays. Orders received before 12pm each day will be posted the same day or the next business day if received after 12pm.

We do not process orders on weekends or any major Australia Public Holidays.

Postage cost

• Express Shipping: $15.00.
• Unfortunately, we do not offer international shipping.

Delivery times

Please see the Australia Post Delivery speeds and coverage page for estimated delivery times. We are located in Queensland so if you're in any other state, please refer to 'Interstate' delivery times.

Where is my order?

If you have not received your order within 8 days, please email orders@samssmokes.com.au.

Returns/Refunds

 

We do not offer exchanges or refunds for buyer’s remorse so please purchase carefully.

If your item is faulty upon receipt or is not as described, we will gladly exchange or refund your product as long as you mail the product/s back to us within 7 days of purchase. Items must be returned in their original packaging and unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

We have a NO RETURN policy on all cigars due to the nature of the products. All cigars are inspected prior to shipping for damage or defects. Please be advised that once purchased, you should store your cigars at the correct temperature of 21°C (70°F) and 70% humidity.

Terms and Conditions

 

According to Australian Legislation, you must be over the legal smoking age of 18 to purchase from our physical and online store. Some of our products may be injurious to your health. You agree to be over 18 years of age and assume full responsibility of any and all consequences of buying the products.